Important Notice
MateCode respects intellectual property rights. If you believe content on our platform infringes your copyright, trademark, or other proprietary rights, please follow the process outlined below. False claims may result in legal liability.
Overview
MateCode is a platform where users share referral codes. We do not create, verify, or control user-submitted content. We respond promptly to valid intellectual property infringement claims in accordance with applicable Australian and international laws.
What Content Can Be Reported
You may submit a takedown notice if content on MateCode:
- Infringes your copyright (e.g., unauthorized use of copyrighted text, images, or logos)
- Violates your trademark rights (e.g., unauthorized use of brand names or marks)
- Contains your proprietary referral codes shared without authorization
- Violates your trade secrets or confidential information
- Misrepresents affiliation with your company or brand
Notice and Takedown Process
How to Submit a Takedown Request
All takedown requests MUST be submitted via email to:
Subject Line: "DMCA Takedown Request"
Response Time: We aim to respond within 2-3 business days. Complex cases may take longer.
Required Information for Takedown Requests
To process your request, you MUST provide ALL of the following information:
1. Your Contact Information
- Full legal name (individual or company)
- Physical mailing address
- Email address
- Phone number
2. Identification of Copyrighted/Protected Work
- Description of the copyrighted work or intellectual property
- Proof of ownership (copyright registration, trademark certificate, etc.)
- URL or link to original authorized version (if applicable)
3. Identification of Infringing Material
- Exact URL(s) of the infringing content on MateCode
- Specific description of what content should be removed
- Screenshot or evidence of the infringement (recommended)
4. Good Faith Statement
Include the following statement:
5. Accuracy Statement Under Penalty of Perjury
Include the following statement:
6. Physical or Electronic Signature
Include your physical signature (scanned) or electronic signature (typed full name).
⚠️ Incomplete Requests
Requests that do not include ALL required information will be rejected and you will need to resubmit a complete request.
Our Review and Response Process
We receive and review your complete takedown request via email
We assess the validity of your claim and verify ownership
If valid, we remove the content within 2-3 business days and send confirmation
We notify the user who posted the content (if identifiable)
Important Limitations
What We Can and Cannot Guarantee
✅ What We WILL Do:
- Remove content promptly upon valid takedown request
- Take reasonable steps to prevent re-posting by the same user
- Keep records of removed content and repeat offenders
- Respond to all properly submitted requests
❌ What We CANNOT Guarantee:
- That other users will not re-upload the same or similar content
- Prevention of all future uploads of similar content
- Monitoring or proactive detection of infringing content
- Legal action against users who posted infringing content
- Compensation for any damages resulting from the infringement
Re-Upload and Repeat Infringement Policy
If the same or substantially similar infringing content is re-uploaded by users (whether the original uploader or different users):
- You must submit a new takedown request each time via email to support@matecode.com.au
- Reference previous takedown request numbers (if available) to expedite processing
- We will remove the content again, but cannot prevent future re-uploads by other users
- Repeat offenders (identified users) may have their accounts suspended or banned
- We do NOT automatically monitor or filter for previously removed content
💡 Understanding the Platform Nature
MateCode is a user-generated content platform. While we promptly respond to takedown requests, we cannot guarantee that content won't be re-posted by the broader community. Each new instance requires a new takedown notice. This is standard practice for platforms hosting user-generated content.
Counter-Notifications
If you believe your content was wrongly removed, you may submit a counter-notification to support@matecode.com.au with:
- Your contact information and signature
- Identification of the removed content
- Statement under penalty of perjury that the content was removed by mistake
- Consent to jurisdiction of Australian courts
We will forward your counter-notification to the original complainant. If they do not initiate legal action within 10-14 business days, we may restore the content.
Repeat Infringer Policy
MateCode will terminate accounts of users who are determined to be repeat infringers. We maintain records of all takedown requests and will take action against users with multiple substantiated claims.
False Claims and Misrepresentation
⚖️ Legal Consequences
Submitting a false or fraudulent DMCA takedown notice is illegal and may result in:
- Civil liability for damages under Australian law
- Potential criminal penalties for perjury
- Liability for attorney's fees and court costs
- Being banned from submitting future requests to MateCode
Limitation of Liability
MateCode acts as an intermediary platform for user-generated content. By submitting a takedown request, you acknowledge that:
- We are not liable for user-posted infringing content
- We are not responsible for monitoring or detecting infringements proactively
- Our removal of content does not prevent re-uploads by other users
- We do not guarantee complete removal of all similar content
- We are not liable for any damages you suffered from the original infringement
- Enforcement against individual infringers is your responsibility
Contact Information
Submit all DMCA and takedown requests to:
Email (Required Method):
support@matecode.com.auSubject Line: "DMCA Takedown Request" or "Intellectual Property Complaint"
Note: We only accept takedown requests via email to ensure proper documentation and faster processing.